Recent promotions, developing management skills, upcoming changes
Leadership skills, removing unhelpful behaviours, inclusivity
Prioritisation, performance, teams, motivation, & productivity
Challenging situations, generating fees, leading by example
Managing conflicting priorities, time recording, delegation
Cultural shifts, tackling unwanted wider behaviours, or creating change
Specific Challenges for Legal Professionals
Solicitors and accountants often work in a unique environment to many other businesses and service industries. With circa 20 years experience in the legal industry as an employment law solicitor, and a partner, with a focus on business and staff development. I bring extensive knowledge to expand both leadership and personal development, to include the bespoke challenges faced my solicitors, legal executives, barristers, and firm owners.
Whilst leadership training can be similar for any profession, specific areas, if left uncovered, can hinder any progress.
A few specific examples of challenges that are particular to lawyers, and similar high achievers, include:
- the impact of imposter phenomenon (a fear of being found out as a fraud, or that success is pure luck, and similar, often found in high achievers)
- creating awareness of mindset and values, when it comes to confidence in fully charging, and time recording, clients for work undertaken
- working in high stress, reactive, and time focused environments
- dealing with conflict internally and with some challenging clients
- perfectionism, negative inner chatter, or excessive working hours
- additional challenges around success, ‘failure’, and willingness to try when we may not succeed
- dealing with constant change through law, procedure, regulatory, and client demands and expectations
Peers, partners, public, & clients
Confidence & belief
Billing, charging, & cross referrals
Internal, external, & presentations
New position & partnerships
Priority & productivity
In-house Training for Solicitors, Legal Executives, Partners, CEO’s & Firm Owners
Leadership skills are often seemingly required overnight. One day, an individual is a legal expert in their field. The next day suddenly responsible for others such as support staff, solicitors in their department or teams, or beyond, if stepping into the role of a partner.
Whether moving from solicitor to associate. Senior associate to head of department. Or salaried partner into equity or managing partner. Each transition brings with it new challenges.
When creating leadership programmes, training often includes:
- gaining clarity on what is expected in that new role, and how to manage the transition, including relationships with former peers
- how to handle new situations and obligations, with confidence, whilst developing expertise and knowledge
- consideration of business acumen, tactical thinking, and making those decisions which may have greater impact, despite uncertainty
- developing leadership, interpersonal, and behavioural skills, such as delegation, giving and receiving feedback, providing direction and motivation
- enhancing management skills such as running meetings, handling challenging situations, client complaints, dealing with performance
- refining business growth skills that may include networking, public speaking, marketing, and generating work for others
- understanding firm needs, finances, and regulatory changes
- managing competing claims on time, wearing different hats, and prioritising key tasks
For those who are starting out in junior roles. Training helps those who attend feel reassured that what they are experiencing is not unusual, before helping them identity the key areas of strengths, skills, and responsibilities, needed for their role and for future promotion.
Senior fee earners and partners, the focus often on upskilling, generating greater awareness across all areas, closing skill gaps, and generating personal development plans.
Training can also be supported with coaching to help imbed changes, allow for trial and error of new techniques, and create a sounding board for new ideas or upcoming situations.
Fee Earning & Time Recording
For many firms time recording and billing remains an issue, with time being discounted both at the recording stage (intentionally or unintentionally) and again at the billing stage.
Training or internal approaches typically look into tackling responses around technology, and how to improve ‘time management’ for time recording, and a carrot and stick approach linked to bonuses.
However, the reality is, that when it comes to lost time, there is often far more going on that is rarely looked at.
This training delves deeper into understanding what truly gets in the way of fee earners recording their time, including what is often never discussed, the discomfort around charging.
Where the culture of the firm might feed into it, and where the individuals money mindset plays a role. Alongside some practical challenges, obstacles, hurdles, and how they can be overcome at the same time too. Leaving fee earners more confident to record their time, and supported by the firm, to make it happen for increased profitability, confidence, and billing for all.
Who enjoys meetings the most? Typically the Chair, and even then they can take up more and more time.
With meetings still on the rise, particularly online, are you finding that meetings are becoming less productive. With some voices being heard, and others not at all. Or perhaps the same topics coming up time and time again, with little movement forward.
Transforming Meetings® training creates:
- Meetings that are both engaging and create high quality ideas
- A culture where everyone feels valued and heard
- Strong, robust, and actionable decisions
- Respectful and useful discussions
- Inclusivity, diversity, and creative new ideas
- Fewer meetings from better results
Skills developed for everyone attending , include active listening, respect, inclusivity, diversity, creating psychological safety, better thinking. For those who run meetings, it includes practical skills for running meetings, setting agendas, and managing meetings, in a productive and easy to understand way.
All team members and team leaders benefit from attending the training. It can therefore be run for team leaders, or whole teams themselves.
Delegates who came to this, and have previously attended meetings training elsewhere, expressed how they wish they had come to this sooner, for its ease, value, and change of thinking. See here for more.
Managing People Within the Law
Even within law firms, performance or behavioural challenges can arise. If line managers are feeling less that confident, to tackle situations as and when they arise, or deal with grievances or disciplinaries correctly, matters can escalate. Whilst many firms have employment solicitors or hr support. Sometimes it can be useful (and more cost effective) for an external trainer to come in and provide the training.
Are you finding that lateness, sickness, not completing work, or other day to day unacceptable behaviours, are not being addressed early on by managers?
Is there a lack of confidence or understanding, of what can be done, and when?
Perhaps there is a sense of discomfort, friction, or unease. Meaning that individuals are repeatedly left unchallenged.
Or it might be, that you want your line managers (at all levels of seniority) to be reminded of your policies and procedures. So that they can tackle poor performance, absences, conflict, unacceptable behaviour, and misconduct, with greater confidence.
Is too much time being taken up by senior management dealing with situations that could have been dealt with sooner?
This training typically includes a combination of helping line managers (of all seniority)
- Identity unacceptable behaviour early on.
- Learn how they can tackle it on the ground, before it escalates.
- Identity when is the best way to manage that situation within formal grievance or disciplinary procedures.
- Know how best to run formal and informal meetings or hearings, with helpful tips for giving feedback, dealing with performance conversations, or questions to ask during any formal meetings or hearings.
- Understand how the law firm’s employment policies are useful to them. What they can learn from the specific wording used, and how they offer guidance of what to do.
All for greater confidence and buy in. Including, if necessary, working with HR.
Handling Difficult Conversations
Do you want to deal with challenging conversations more readily? Training around challenging situations and conflict includes how to:
- hold performance and behaviour conversations easier
- give feedback assertively
- become clearer on why you find some people ‘difficult’
- understand different barriers to receiving information
- replace counter-productive language and behaviour
- identify your natural response to conflict or manage strong emotions
Delegates will be given practical tools tools to communicate more effectively, feel more confident, and improve professional standing.
Effective Feedback for Success
- Leading change and improving accountability
- Advanced communication abilities
- Confidence in delivering sensitive issues
- Coaching & mentoring
- Delivering actionable feedback
- Avoiding escalation of niggles
- Reduced misunderstandings or conflict
Our courses are practical, interactive, and fun, in a supportive environment.
Return On Investment
Whilst there are various tools out there, many businesses choose the following:
- comparison of before and after surveys on self-rated behaviours
- 360 appraisal comparison
- tracking employee retention, absences, and grievances
- monitoring profitability or cash flow
- recording customer or client retention, cross-referrals, or business development opportunities brought in
- an overall litmus test of the firm’s culture and atmosphere
Leadership training (and coaching) for fee earners includes upskilling in:
- increased fee earning through processes
- managing challenging clients
- work prioritisation and time keeping
- networking and marketing skills
- confidence and assertiveness
- team working and cross referrals
- handling conflict and maintaining relationships
- profit and mindset
- goal setting
- growth mindset
- understanding feedback for greater performance
- wider perspectives and thinking
- self-accountability & responsibility
Leadership training (and coaching) for partners provides advanced skills in
- increasing business acumen and focus
- looking for new opportunities for the firm
- dealing with difficult situations or personalities
- supervising and motivating others
- improving interpersonal skills and delivering effective feedback
- gaining a wider perspective than their case load or department
- leading change or teams and running effective meetings
- developing financial and marketing confidence
- understanding their position as a role-model for beahaviours
- delegating and improved productivity
- enhanced time management skills for new priorities
- assertiveness and networking skills
- developing balance and whole life prioritisation
Leadership & culture
Fee earners need to be able to work effectively to avoid:
- errors being made
- losing time on unnecessary tasks
- having low resilience in challenging situations
- taking their work home
- working excessively
- feeling stressed and overwhelmed
Where does your workplace culture need a tweak?
Firm & culture
- allow fee earners to feel safe if a error is made
- create a natural feedback environment
- have role-models in senior positions
- encourage learning
- set reasonable and supported billing targets
- allow for staff to openly discuss concerns, gaps in knowledge, or challenging cases
- ensure all fee-earners excel to increase cross referrals
- develop coaching and positive mental health approach
- ensure employees feel valued and see opportunities for personal growth and promotion
Global Tax Network
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Book your free online coaching session today.